Last updated: 30 July 2026
We want you to be happy with your DoodleSplash order. This policy explains our 30-day return offer and your separate legal rights.
You have 30 days after receiving your item to request a return.
To be eligible for a change-of-mind return under our voluntary 30-day policy, your item must be in the same condition in which you received it: unworn, unused and, where applicable, with its tags and original packaging. You will also need your receipt or other proof of purchase.
To request a return, email support@doodlesplash.co with your order number, the item you wish to return and the reason for the return.
Do not send an item back before contacting us. If your return is accepted, we will send instructions explaining how and where to send it. Items sent without contacting us first may be delayed. This does not affect your statutory rights.
Approved returns must be sent to:
DoodleSplash Returns
Ampliflow Ltd
221 Haunch Lane
Birmingham
B13 0PJ
United Kingdom
For a change-of-mind return, you are responsible for arranging and paying for the return postage. We recommend using a tracked service and retaining proof of postage. If an item is faulty, damaged, incorrect or not as described, we will cover reasonable return costs when a physical return is required.
Please inspect your order when it arrives. If an item is damaged, defective, misprinted, incorrect, incomplete or does not match its description, contact support@doodlesplash.co as soon as possible.
Please include:
Once reviewed, we will offer an appropriate remedy, which may include a free replacement, repair, partial refund or full refund. For verified production or delivery problems, we will usually not require the affected item to be returned. Nothing in this section limits your statutory rights. Although contacting us within 30 days helps us resolve production claims quickly, your legal rights relating to faulty or misdescribed goods may continue beyond that period.
For eligible goods bought online, UK consumers generally have a legal right to cancel without giving a reason within 14 days after receiving the goods. After notifying us, the goods must normally be returned within a further 14 days.
To exercise this right, email support@doodlesplash.co with a clear statement that you wish to cancel, or use our model cancellation form. You are responsible for the direct cost of returning change-of-mind goods, as disclosed before purchase.
Where the statutory cancellation right applies, we will refund the price paid and the cost of our least expensive standard outbound delivery option. Any additional amount paid for an enhanced delivery service is not refundable.
We may reduce a refund to reflect a loss in value caused by handling beyond what would reasonably be allowed when examining an item in a shop.
The change-of-mind cancellation right and our voluntary return policy may not apply to:
Printing a standard DoodleSplash catalogue design after an order is placed does not by itself make that product personalised.
Sale items retain the same legal rights as full-price items. Contact us if you are unsure whether an exception applies.
Because each item is produced after ordering, we do not operate traditional stock exchanges. The fastest way to obtain another size or colour is to return the original eligible item and place a new order after the return is accepted.
If we supplied the wrong item or the item is faulty, we will arrange an appropriate replacement at no additional cost.
We will notify you when your return or claim has been reviewed.
For statutory cancellations, we will issue the refund no later than 14 days after receiving the returned goods or evidence that they have been sent back, whichever is earlier. We may withhold the refund until then.
Approved refunds are sent to the original payment method. After we issue the refund, banks and payment providers commonly take 5–10 business days to post it. If more than 15 business days have passed since we approved your refund, contact support@doodlesplash.co.
Questions about returns or refunds can be sent to:
DoodleSplash Ampliflow Ltd Email: support@doodlesplash.co